Welcome to the Frequently Asked Questions (FAQ) section of VELVET WILLOW LLC. Here, we’ve compiled some of our customers’ most common questions to help you better understand our services and products. If you have any additional questions, please feel free to contact us!
- How do I place an order?
You can browse our website, select the items you like, click “Add to Cart,” and follow the prompts to complete the checkout process. You will be asked to provide your shipping information and payment method. - Can I modify or cancel my order?
If you need to modify or cancel your order, please contact our customer service team as soon as possible. Once an order has been shipped, it cannot be modified or canceled. - How much is the shipping cost?
Shipping costs are automatically calculated during the checkout process based on your shipping address and selected shipping method. We strive to offer a variety of shipping options to meet your needs. - How long can I expect to receive my order?
We typically process your order within 1-3 business days. Shipping time depends on the shipping method and address you choose. Additionally, you can find shipping tracking information in the email you receive after placing your order. - How do I process returns?
To return an item, please contact our Customer Service team within 30 days of receiving it to obtain a return authorization. Please ensure the item is unworn, unwashed, and undamaged. Please see our Return and Refund Policy for more details. - How do I stay informed about promotions and discounts?
You can stay up to date on promotions and discounts by signing up for our email newsletter. We occasionally send notifications about new products, special offers, and promotions. - How can I ensure the security of my personal information?
We use a variety of security measures to protect your personal information, including SSL encryption and secure payment processing. For more information on how we use and protect your information, please read our Privacy Policy. - Which countries can I order from?
Currently, we primarily offer domestic shipping within the United States. If you are ordering internationally, please contact our Customer Support team for more information. - What if the item I received is not as ordered?
If the item you received does not match the description of your order, please contact our Customer Service team immediately and we will resolve the issue as quickly as possible.
Thank you for choosing VELVET WILLOW LLC, we look forward to providing you with a great shopping experience!